The Soap That Broke My Trust

Last week for Mothers Day sat in a restaurant with Michelin-star ambitions… and a soap dispenser that smelled like watered-down regret.
Picture of Dr. Harry Singh
Dr. Harry Singh

Dr. Harry Singh Author - UK's No1 Aesthetic Mentor

What. The. Hell.

are so many “premium” establishments still cutting corners by diluting their bloody soap?
Not even joking—I’m standing there, rubbing my hands together like a chump, trying to lather up with scented air. And what’s worse? It leaves a bad taste in my mouth. Not because I lick my hands (I’m weird, not unhygienic)… but because if they’re cutting corners on something as basic as soap— what else are they skimping on?
The wine? The meat? The hygiene protocols?
Here’s the thing:
Diluted soap = diluted trust. And trust, once cracked, spreads like a virus through your whole brand. Do you think patients aren’t clocking the tiny details in your clinic? They are. The second your paper towels run out, your LED sign flickers, or your toilet smells like a forgotten nightclub… Boom.
Trust = gone.
Critical Non-Essentials = Business Essentials. Don’t fumble the basics thinking no one will notice. They will. And once they do, they’ll start wondering… “What else is dodgy here?” Caption this soap pic: “What else you watering down, mate—your ethics?”

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